When you start your journey with Fivetran, there are several ways to get the information and support you need along the way. Here's an overview of the resources we have available, and when you should use each one.
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Resource
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Description
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Use when
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Support Portal
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The place to go when you need technical support from Fivetran.
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You want to open a support case, access our FAQs, view our status page, or submit a feature request.
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Fivetran Community
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Ask questions, start discussions and connect with other Fivetran users.
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You have a question about using Fivetran or need some advice that doesn't fall under technical support.
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Documentation
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Set up guides, feature overviews and API reference docs.
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You want to read in-depth feature documentation, setup guides and our API reference.
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Customer Resource Center
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Connector cheat sheets, feature deep-dives, pricing & packaging guides and more.
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You want to learn more about Fivetran use cases and expand your knowledge of Fivetran's capabilities.
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Feature Requests
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Submit a request for a new connector, product feature or enhancement.
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You have an idea to improve Fivetran that you think will benefit others.
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